Our support priorities are there to help the smooth running of our support departments, please ensure you select the correct priority this helps us to save time and to prioritise our clients needs correctly.

We are trialling paid tickets to upgrade non urgent tickets to urgent tickets, this will cost around 50p per case.

Our Priority Levels

Information - No Action Required

Use this to give us information we have previously asked for,  e.g. some domain registrars require identification.

Low - No Rush

Select this for non priority cases and to give us information, for example what a feature is, non urgent site issues.

Medium - Causing Disruption

Select this if your site is running slowly, mails won't send etc.

High - Angry End Users Or Other Serious Issues

Use this if issues are affecting your clients e.g. site security, can't access client panels etc.

Selecting a higher priority than is needed means your ticket will automatically be downgraded to the appropriate priority, which in turn means our response time will be longer.